The first response to a potential defect should connect technical assessment, contractual notice, evidence preservation and operational mitigation. Isolated emails or delayed ownership decisions often weaken the later position.
Key takeaways
- Coordinate technical, contractual and evidential workstreams.
- Check deadlines and recipients for notice.
- Document remediation and mitigation.
Who this affects
One response protocol
A resilient protocol defines who establishes technical facts, who approves notices, which records are preserved and how operational decisions are documented.
Sources and notes
- Art. 367–371 CO – Contract for work: inspection, notice of defects and remedies — Schweizerische Eidgenossenschaft (Fedlex)
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